- Participants should assess themselves daily for symptoms of common cold, influenza, COVID-19, or other infectious respiratory disease before attending a program.
- Participants who are ill, including participants of essential service providers, should not attend a program or access the Community Centre. If you are unsure, you should self-isolate and contact 8-1-1 or the local public health unit.
- All participants are encouraged to practice proper hand hygiene and respiratory etiquette by covering coughs or sneezes.
The Leisure Access Program (LAP) provides City of Vancouver residents with low-income with free and reduced cost programs and services at Park Board facilities. Applications for Leisure Access Cards are available online. If you have a current membership in the Leisure Access Program, Thunderbird Neighbourhood Association will provide 50% off one program, per person, per season. This discount can not be retroactively applied.
For more information contact the LAC office at email@example.com should you require more information.
All programs at Thunderbird Community Centre are subsidized and the fees are set at the lowest reasonable rates. As well, the Thunderbird Board of Directors has a policy to assist those living in the Thunderbird area who cannot afford the advertised price of specific programs or activities. This support is made possible by the fundraising efforts of many. Please email Darilyn Dennis or inquire at the front office for further subsidy information. Download a Subsidy Form
Refund and Transfer Policy
Refunds will be provided for any cancelled program or altered program made by the Community Centre.
Refunds must be received by the Front Office in-person or by phone. Refund requests received through e-mail will not be processed.
Refund requests must be made prior to the 2 days prior to the second class and will not be issued after this time unless accompanied by a medical note. There is an administrative charge of $4.00 applied to all refund requests and $2.00 to all transfer requests, with the exception of Day Camp and Birthday Parties. Refunds will be pro-rated after the completion of the first lesson. Refunds under $5.00 will be issued as credits.
Requests for refunds for Day Camp programs must be received by the Front Office 7 days prior to the start of the program. Each activity refund is subject to a $8 refund administration fee, or a $4 transfer administration fee.
Requests for refunds for Birthday Party packages must be received by the Front Office 7 days prior to the start of the party. Each party package is subject to a $25 refund administration fee, or a $4 transfer administration fee.
Requests for refunds for one-day, two-days, or out-trips must be received 48 hours prior to the start of the program.
There are no refunds on Fitness Centre memberships.
Course Cancellation Policy
Courses are cancelled when too many people wait until the last minute to register. We need a minimum number enrolled before a class will run. Programs may be cancelled during the session due to unforeseen circumstances and instructors may change during the program session.
Many of our programs are subsidized and have waitlists. For this reason, we may withdraw a participant from a program when they have missed three consecutive classes. This allows for another person to have the opportunity to join the program.
All children under 10 years old are required to have parental/guardian (16 yrs or older) supervision, when not attending a registered Thunderbird program. The staff at Thunderbird are not responsible for children left unattended after programs have finished. Parents/guardians are responsible for picking up their children as soon as their programs have ended.
We often take pictures of participants enjoying our programs & use their pictures in marketing materials such as our website and program guide. Please let the staff or instructor know if you do not wish to have your child’s picture taken.
An administrative fee of $35.00 will be charged for a returned cheque.
All programs at Thunderbird Community Centre are subsidized and the fees are set at the lowest reasonable rates. As well, the Thunderbird Board of Directors has a policy to assist those living in the Thunderbird area who cannot afford the advertised price of specific programs or activities. Please inquire at the office for further subsidy information. This support is made possible by the fundraising efforts of many.
Leisure Access Program
The Vancouver Park Board Leisure Access Cards provide Vancouver residents who have limited income a reduction in fees for basic Vancouver Park Board programs and services. Applications for Leisure Access Cards are available at our front office or at vancouverparks.ca. In order for you or your family to qualify for the Leisure Access Card program, you must be a resident of Vancouver and have a family income from all sources below the income guidelines on the application form. For more information, contact the LAC office at firstname.lastname@example.org.
Personal Information Protection
In the course of providing programs and services, the Thunderbird Privacy Officer collects personal information of our members and other individuals participating in classes, workshops, projects, events or in renting the facility. This information may be used for communication purposes regarding current or upcoming events, processing payments, statistical or human resource purposes, or for the provision of programs or services. We respect the importance of protecting the personal information that we collect. For information on our privacy policies and practices or to contact our Privacy Officer, please call 604-713-1818.
Once you enroll into a fee-based registered Thunderbird Community Centre program you automatically become a member of the Thunderbird Neighbourhood Association.
Birthday Party Programs
Birthday party programs must be registered and paid for to guarantee the day’s time slot. Birthday party slots are first-come, first-serve and cannot be held.
Late Pick Up Policy
It is the responsibility of the parent/guardian to ensure that children under the age of eight are picked up as soon as their program has ended. There will be a late fee per child of $1 each minute for a late pick up.